Package.ai raises $14M Series A to streamline last-mile delivery
Package.ai raises $14M Series A to streamline last-mile delivery
Platform combines AI and logistics to boost customer satisfaction and loyalty.
Package.ai has raised $14 million in Series A funding from Susquehanna Growth Equity (SGE). This investment marks the first institutional fundraise for Package.ai, which has been mostly bootstrapped since inception. The company currently employs about 20 people and has offices in Tel Aviv and New York.
Package.ai was founded in 2017 by Ziv Fass and Yoav Sadeh, inspired by their personal frustration with shipping after purchasing a computer in the U.S. They identified a key gap in the customer experience caused by the traditional separation between delivery operations management and consumer communication. Their founding vision was to create autonomous software that fully integrates shipping operations with customer communication. This approach ensures both a personalized, seamless customer experience and enhanced operational efficiency.
The decision to seek institutional funding was driven by the company’s near-profitability and its stable customer base. “The tech and retail industry is evolving from point solutions for last-mile management and customer engagement to a unified and specialized AI platform. This paradigm shift enables our customers to break the tradeoff between logistical efficiency and a quality customer experience to generate significant gains in customer satisfaction and loyalty,” said Fass.
The funding round comes amid a unique paradigm shift for the broader retail sector underpinned by the advent of AI-enabled tools that are driving industry-wide modernization and customer standards as retailers across the globe increasingly seek ways to create a platform that combines an ‘Amazon-like’ customer engagement experience with an ‘Uber-like’ delivery experience. Package.ai’s platform combines Gen-AI technology, last-mile intelligence and customer engagement data to help brands improve operational efficiency while providing humanlike services at scale with a more personalized customer experience.
Package.ai serves hundreds of partner brands globally, including Ashley DSG, Big Sandy Home Furnishings, Bob Mills, Yale Appliance, and more.
