Ask-AI raises $11 million for its Generative AI assistant for enterprise workflows
Ask-AI raises $11 million for its Generative AI assistant for enterprise workflows
Its solution is designed to improve efficiency in repetitive tasks, knowledge management, and understanding the needs of customers.
Ask-AI, a generative AI answers and insights solution for enterprises, has announced that it has raised $11 million in Series A, alongside the launch of its new sidekick called ASK. The round was led by Leaders Fund with participation from Seed investors Vertex Ventures, State of Mind Ventures, GTMFund, and others. It brings the company to a total of $20 million in funding.
Companies today store data in multiple platforms such as Slack messages, emails, documents, customer interactions, and more. Collecting all the relevant data to make a decision or interacting with customers can be challenging, and while Gen AI tools can help, companies generally struggle to find solutions that can work accurately and be adopted widely.
Ask-AI’s solution is designed to improve efficiency in repetitive tasks, knowledge management, and understanding the needs of customers. It can connect to more than 50 enterprise work systems such as Salesforce, Zendesk, Confluence, Jira, Slack, Google Drive, Teams, and many other customer communication and knowledge sources. Ask-AI then ingests, analyzes, and understands all the enterprise knowledge it can and integrates that into an employee’s workflow. The idea is that it will help them be more productive, providing multiple use cases for customer support, success, product, R&D, and sales.
“Executive teams are excited about the promise of AI, and want to take advantage of the technology to make their employees more productive and their customers more satisfied,” said Alon Talmor, Founder and CEO of Ask-AI. “But they quickly realize that building AI into their workforce systems is more difficult than expected. What they really want is an out-of-the-box application that doesn’t rely on employees asking the right questions. It should tell employees what they need to know – answers, insights and actions – before they know what they need.”
Its sidekick goes by the name of ASK which is a sidebar that provides contextual information about anything in a team member’s workflow. Users can then enquire about the customer’s long-term concerns and past interactions, request insights about sentiment and churn risk, and it can suggest concise answers and relevant knowledge across all company sources. ASK also offers a confidence score and linked citation for its generated content, something that can combat AI hallucination and that other AI models have struggled to do.
“Enterprises want to use Gen AI to access and act on the knowledge that resides within their siloed systems,” added David Stein, Managing Partner at Leaders Fund. “Ask-AI is the only native Gen AI platform with live enterprise-wide deployments in world-leading companies. The platform enables employees to get answers from enterprise data and take smart actions to complete their work faster. We are excited with the amount of demand Ask is seeing from the market and the value their customers are already realizing. We think it will be a winner in this category.”
Ask-AI was founded by Talmor whose previous company, BlueTail, was acquired by Salesforce. The team consists of 40 people across Tel Aviv and Toronto, Canada, and expects to double its headcount in the next year.
